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Privacy Policy

Welcome to Formatomedia. By accessing and using our platform, you ("user", "you", or "your brand") acknowledge and agree to the terms of this Privacy Policy. We highly value your privacy and are dedicated to ensuring the protection of your personal information. Please take a moment to carefully read and understand how we collect, utilize, and disclose your information.

1. Information We Collect

We are committed to providing you with a tailored experience. To achieve this, we may collect both personal and non-personal information when you engage with our platform. This includes, but is not limited to, your name, email address, phone number, and any additional information you voluntarily provide. Furthermore, we may gather data regarding your interaction with our website, including templates purchased, and communications exchanged.

2. Purpose of Data Collection

Our primary aim in collecting and processing your information is to fulfill your design orders and offer you a personalized user experience. Each design template purchased from us undergoes unique customization to meet your specific needs and preferences.

3. Template Use and Resale

When you purchase a design template from us, please be aware that we retain the right to use and/or resell the original template to other buyers. However, we respect your ownership rights, and any personal or sensitive information provided by you will not be disclosed without your explicit consent.

4. Communication and Order Fulfillment

For expeditious and efficient communication, all orders are currently managed through WhatsApp. By providing your WhatsApp number, you consent to receiving communications related to your orders and updates about our services. We uphold a strict policy of not sharing your contact information with third parties without obtaining your prior consent.

5. Design Revisions

We are dedicated to delivering design templates of the highest quality. However, please note that revisions are limited to a maximum of 10 times per order. Should this limit be exceeded, it may result in a nominal service charge. We encourage open and concise communication throughout the revision process to ensure a seamless experience for all parties involved.

6. Security

We take prudent measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, it is essential to recognize that no method of data transmission over the internet or electronic storage is entirely infallible.

7. Cookies and Analytics

We may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. This helps us improve our services and tailor content to your preferences.

8. Updates to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our platform after such changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at support@formatomedia.com

By using our platform you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Thank you for trusting Formatomedia for your design needs.